Responsible Gaming —
Stay Safe, Stay Aware
mospay believes gaming is for enjoyment — not financial stress. On this page you will find tools for setting limits, ways to recognise warning signs, and how to get support when needed.
mospay's Commitment
At mospay, we believe gaming is a form of entertainment — not a means of earning a living. Ensuring that every player can play comfortably within their own limits is a core part of our responsibility. That is why we have introduced various self-control measures for our players.
Our Terms and Conditions clearly state that mospay is only for those aged 21 or above. Minors have no option to open an account or participate in gaming activities. We request that parents and guardians keep children and teenagers away from gaming devices.
The mospay support team is always ready for any gaming-related questions or issues. You will find answers to common questions on our FAQ page, or you can speak directly in Bengali via live chat.
Gaming should never be used as a way to relieve stress. Repeatedly betting to recover losses, or using money meant for daily expenses on gaming — these kinds of behaviour can be signs of a problem. Detailed warning signs and support information are provided at the bottom of this page.
21+ Age Requirement
Creating an account and participating in gaming activities on mospay is only for those aged 21 or above. mospay reserves the right to suspend an account if age cannot be verified.
Keep in Mind
Gaming is for enjoyment. Before each session, decide for yourself — how much time and money you will spend. Do not go beyond those limits.
Self-Control Tools
mospay offers the following features to help players manage their gaming habits. Contact live chat or email to use any of these tools.
Set Deposit Limits
Set a daily, weekly, or monthly upper limit on deposits. Once the set limit is reached, you will not be able to make further deposits.
Session Time Limits
Set a maximum duration for each gaming session. When the time is up, you will be logged out automatically.
Temporary Break
Take a break from your account for a set period — from 24 hours up to 30 days. You will not be able to log in during this time.
Self-Exclusion
Choose self-exclusion to stay away from gaming entirely for an extended period. The account will remain closed for a specified duration and no promotional messages will be sent during this time.
Gaming History Review
View your full history of deposits, withdrawals, and bets. Understanding your spending patterns helps you make informed decisions.
Contact Support
Contact us via 24/7 live chat or email to set or change any limit. Our team is always ready to assist in Bengali.
Recognise the Warning Signs
When gaming goes beyond entertainment and becomes a problem, certain specific signs appear. Be alert if you notice any of the following signs in yourself or someone close to you.
Repeatedly increasing bets to try to recover lost money — and being unable to stop even after failing each time.
Feeling restless, irritable, or uneasy when not gaming.
Spending too much time gaming while neglecting family, friends, or work responsibilities.
Taking on debt or using savings for gaming and hiding it from family.
Repeatedly depositing more than the set budget and trying to justify it to yourself.
Giving gaming more priority than sleep, eating, or daily activities.
Using gaming as a way to escape stress or emotional pain.
Having arguments with family or friends about gaming and continuing to play regardless.
A Few Rules for Healthy Gaming
Set a budget in advance
Before each session, decide the maximum amount you will spend. When that amount is used up, stop playing — whether you are winning or losing.
Stick to Time Limits
Playing for long stretches without a break weakens your judgement. Take a break after a set time and focus on other activities.
Do Not Bet on Impulse
Avoid gaming when you are angry, upset, or under the influence of alcohol. Decisions made in these states often lead to financial loss.
Accept Losses as Normal
Losing is a normal part of gaming. The tendency to bet more right after a loss to recover it is where problems begin.
Let Your Family Know
Talk openly with your family about gaming. Family awareness creates an effective environment for self-control.
Check Yourself
Ask yourself the following questions
Am I often spending more than my set budget?
Is gaming affecting my sleep or work?
Have family or friends expressed concern about my gaming habits?
Am I repeatedly trying to win back money I have lost?
Is gaming becoming the only way I can escape stress?
Am I hiding my gaming expenses from family or friends?
Where to Get Support
You are not alone with gaming-related problems. Get support through the channels below — everything is handled with full confidentiality. Learn more in our Privacy Policy.
mospay Live Chat and Email
The mospay support team is active 24 hours a day, 7 days a week. Contact us via live chat or email in Bengali or English. Let us know directly to set a deposit limit, self-exclusion, or a temporary break.
Family and Trusted People
Talk honestly with family or close friends about your gaming habits. Support from loved ones and regular conversation is often the first and most effective step.
Professional Advice
Seek support from a mental health specialist or behavioural therapist. Mental health services are available in Bangladesh through both government and private providers.